Help Scout price (October 2026) and how to cancel
In the US (as of 2026-10-18), Help Scout pricing lists Standard at $25/user/month billed annually (about $30 monthly), Plus at $45/$54, and Pro at $75/$90 (Pro often has a 10-user minimum). Extra inboxes about $10/mo annual. Cancel in Manage → Your Plan / Billing (Billing guide).
Export conversations before seats lapse. Uninstalling apps does not cancel.
Account admin / billing owner required.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| Help Scout Manage | Manage → Your Plan → Cancel / downgrade | Billing guide |
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| Free | $0 | Up to 5 users |
| Standard yearly / monthly | $25 / $30 per user/mo | US list |
| Plus yearly / monthly | $45 / $54 per user/mo | US list |
| Pro yearly / monthly | $75 / $90 per user/mo | Min seats Confirm |
| Extra inbox | ~$10/mo annual | US list |
How to cancel Help Scout
In Manage Billing
- Sign in to Help Scout as an admin.
- Open Manage → Your Plan.
- Choose Cancel / downgrade to Free and confirm.
- Export Docs and conversation data first.
How to confirm it worked
You're done when:
- Plan shows Free / ending after the period.
- No new Help Scout seat charge posts after that.
Source: Help Scout Docs billing guide.
Common problems
- Only deactivated one user. Company plan continues.
- Left extra inboxes on. Fees possible.
- Non-admin tried to cancel. Need billing role.
- Only deleted the mobile app. Billing continues.
What we checked
Verified on official Help Scout pages (October 18, 2026): dollars on pricing.
Standard vs Plus
Plus adds advanced workflows, more inboxes, and more AI Drafts - Confirm matrix.
After cancel
Inbox access drops toward Free limits.
Frequently asked questions
How much is Help Scout Standard?
$25/user/mo yearly or $30 monthly.
How do I cancel?
Manage → Your Plan → Cancel.
Does deleting the app cancel it?
No.
Are there extra inbox fees?
About $10/mo each beyond included - Confirm.