Zendesk price (October 2026) and how to cancel
In the US (as of 2026-10-18), Zendesk's pricing page lists Support Team at $19/agent/month paid yearly ($25 monthly), Suite Team $55/$69, and Suite Professional $115/$149, with Enterprise via sales. AI automated resolutions and add-ons can add usage. Cancel as an account owner in Admin Center → Billing → Cancel / contact billing (Zendesk Help: cancel subscription).
Export tickets before you lose access. Uninstalling apps does not cancel.
Account owner / billing admin required. Watch AI resolution overages if you only meant to cut seats.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| Zendesk Admin Center | Admin Center → Account → Billing → Cancel | Zendesk Help |
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| Support Team yearly / monthly | $19 / $25 per agent/mo | US list |
| Suite Team yearly / monthly | $55 / $69 per agent/mo | US list |
| Suite Professional yearly / monthly | $115 / $149 per agent/mo | US list |
| Copilot add-on | Confirm ~$50/agent/mo yearly | Optional |
| Enterprise | Contact sales | Custom |
How to cancel Zendesk
In Admin Center Billing
- Sign in to Zendesk Admin Center.
- Open Account → Billing.
- Choose Cancel subscription / contact billing support as prompted.
- Export ticket/help-center data first.
How to confirm it worked
You're done when:
- Billing shows the subscription ending.
- No new Zendesk seat charge posts after that.
Source: Zendesk Help / Admin Center billing.
Common problems
- Only deactivated one agent. Account plan continues.
- Left AI agents resolving tickets. Overage fees possible.
- Non-owner tried to cancel. Need billing permissions.
- Expected mid-contract refund. Confirm terms.
What we checked
Verified on official Zendesk pages (October 18, 2026): dollars on pricing; cancel via Admin Center / Help.
Support vs Suite
Suite adds messaging, help center, voice, and stronger AI agent tooling.
After cancel
Agent workspace access ends when the paid term ends.
Frequently asked questions
How much is Suite Team?
$55/agent/mo yearly or $69 monthly.
How do I cancel?
Admin Center → Billing → Cancel.
Are AI resolutions free?
Plans include a pool; overages bill - Confirm.
Does deleting the app cancel it?
No.