Braze price (October 2026) and how to cancel
Applies to: Braze customer engagement platform Go, Select, Pro and Enterprise editions in the US (braze.com; annual contracts typical).
Go to Braze cancel / account page →Opens the official site in a new tab. Not affiliated.
In the US (as of 2026-10-18), Braze pricing is not a public monthly menu — Go / Select / Pro / Enterprise are custom annual packages based on MAU, message credits, and channels (AWS Marketplace packages sometimes list example bundles — Confirm). Cancel or non-renew through your Braze CSM / order form (Braze Docs).
Pausing a Canvas does not end the platform contract.
Billing admin / legal / CSM required. Confirm notice period on the order form.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| Braze contract / CSM | Request cancel or non-renewal in writing | Braze pricing |
Overage credits (email/SMS/push) may bill monthly in arrears — Confirm.
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| Go / Select / Pro | Contact sales | MAU + credits |
| Enterprise | Contact sales | Custom |
| Example marketplace bundle | Confirm ~$75k/yr framing | Not universal list |
| Overage | Confirm contract | Monthly arrears Possible |
| Trial / pilot | Confirm order form | Time-boxed |
No public list menu October 18, 2026 — Confirm live quote / order form.
How to cancel Braze
Contract path
- Identify the billing admin and CSM on your order form.
- Send written non-renewal / cancel per the MSA notice window.
- Export segments/canvases; confirm final invoice and data retention.
How to confirm it worked
You're done when:
- CSM/contract confirms end date.
- No new Braze platform charge posts after that.
Source: Braze order form / CSM.
Common problems
- Only paused Canvases. Contract renews.
- Missed notice window. Auto-renew Possible.
- Canceled a sandbox only. Production contract separate.
- Confused SMS carrier fees with Braze SaaS. Different lines.
What we checked
Checked October 18, 2026: braze.com/pricing is quote-led — Confirm contract.
Credits
Message overages can continue until cancel — Confirm.
After cancel
Workspace access ends per MSA.
Frequently asked questions
How much is Braze?
Quoted — Contact sales.
How do I cancel?
CSM / written notice per MSA.
Is there self-serve cancel?
Usually not — Confirm.
Does pausing Canvas cancel?
No.
Sources checked: Braze pricing, Braze Docs. Verified October 2026.