Heap Analytics price (October 2026) and how to cancel
Applies to: Heap Free, Growth and Pro product-analytics plans in the US bought on heap.io (Contentsquare family Confirm).
Go to Heap cancel / account page →Opens the official site in a new tab. Not affiliated.
In the US (as of 2026-10-18), Heap pricing lists Free at $0 up to about 10,000 sessions/month, while Growth/Pro are estimate/quote-based after install. Cancel paid plans in Heap Account → Billing or via your CSM (Heap Help).
Removing the snippet does not cancel a paid contract.
Billing admin / CSM required for paid cancel.
Who bills you
| Who bills you | Where to cancel | Official help |
|---|---|---|
| Heap account / CSM | Billing → Cancel or non-renew | Heap pricing |
| Heap Free | No paid cancel needed | Stay under session cap |
Session replay/heatmap add-ons may be optional on Pro — Confirm invoice.
Current prices
| Plan | Price (US) | What you get |
|---|---|---|
| Free | $0 | ~10k sessions/mo |
| Growth | Contact / estimate | Quoted |
| Pro | Contact sales | Quoted |
| Add-ons | Confirm order form | Replay etc. |
| Annual contracts | Confirm Terms | Notice windows |
Free tier verified October 18, 2026 on heap.io/pricing; paid Confirm quote.
How to cancel Heap
Paid Growth / Pro
- Sign in as a billing admin.
- Open Billing or email your CSM.
- Cancel / non-renew per contract and confirm.
- Export charts/definitions if needed.
If on Free only
- No paid cancel — optionally remove the snippet.
How to confirm it worked
You're done when:
- Paid plan shows ending / Free.
- No new Heap charge posts after that.
Source: Heap Help / CSM.
Common problems
- Only removed the snippet. Contract renews.
- Missed annual notice. Auto-renew Possible.
- Non-admin tried. Need permissions.
- Confused Mixpanel invoice. Different vendor.
What we checked
Checked October 18, 2026: Free session cap on heap.io/pricing.
Sessions
Free caps at ~10k/mo — Confirm.
After cancel
Data retention follows plan Terms.
Frequently asked questions
Is Heap free?
Yes up to ~10k sessions — Confirm.
How do I cancel paid?
Billing or CSM.
Does removing the snippet cancel?
Not the contract.
How much is Growth?
Quoted / estimate — Confirm.
Sources checked: Heap pricing, Heap Help. Verified October 2026.